Terms & Conditions

Last updated: 11 November 2026

These Terms & Conditions ("Terms") apply to all services provided by Meta Experts ("we", "us", "our"), 82 Great Eastern St, London EC2A 3JF, United Kingdom, to you ("the Client"). By approving a proposal, accepting a package or paying an invoice, you agree to these Terms.

1. Our services

We provide digital and creative services including website design and development, e-commerce and Shopify websites, website maintenance, Search Engine Optimisation (SEO), Social Media Marketing (SMM), logo design, branding, graphic design, illustration, UI/UX design, video and 3D animation, and the other services described on our website. All services are delivered remotely and digitally.

2. Quotes, packages and scope

  • The scope of each project is set out in the package you choose or in a written proposal we send you. Anything outside that scope is charged separately, and we will agree the cost with you before starting it.
  • Package prices shown on our website are in pounds sterling (GBP). Quotes are valid for 30 days unless stated otherwise.
  • Each package includes the number of revisions stated in it. Extra revisions or changes after approval may be charged.

3. Payments

  • One-off projects are paid upfront or in stages, as stated in your package, proposal or invoice. Work starts once the first payment is received.
  • Monthly services such as SEO and Social Media Marketing are billed in advance at the start of each billing month until cancelled.
  • We accept card payments, processed securely by our payment provider Stripe, and bank transfers. We do not store your card details.
  • Invoices are due on receipt unless your invoice states otherwise. We may pause work on overdue accounts until payment is received.

4. Your responsibilities

  • You agree to provide the content, information, access and feedback we need on time. Delays on your side may extend the timeline.
  • You confirm that any text, images, logos or other material you give us is yours or that you have permission to use it.
  • You are responsible for checking and approving work before it goes live.

5. Timelines

Turnaround times on our packages and proposals are estimates based on receiving your content and feedback promptly. We will keep you informed if a timeline changes.

6. Ownership and intellectual property

  • Once you have paid in full, you own the final approved designs and deliverables created specifically for you.
  • Until full payment is received, all work remains the property of Meta Experts.
  • Third-party items such as stock images, fonts, plugins and themes remain subject to their own licences.
  • We may show completed work in our portfolio unless you ask us in writing not to.

7. SEO and marketing results

We use recognised best practices, but search engine rankings, traffic, followers and sales depend on factors outside our control. We do not guarantee specific results or rankings.

8. Cancellations and refunds

Cancellations, refunds and our Money Back Guarantee are covered by our Refund & Cancellation Policy, which forms part of these Terms.

9. Hosting, domains and third-party services

Where we arrange hosting, domains or other third-party services for you, those services are also subject to the provider's own terms. We are not responsible for outages or changes made by third-party providers.

10. Confidentiality

We keep your business information confidential and use it only to deliver our services. How we handle personal data is explained in our Privacy Policy.

11. Limitation of liability

Our total liability for any claim relating to a project is limited to the amount you paid for that project or, for monthly services, the fees paid in the three months before the claim. We are not liable for indirect losses such as loss of profit, revenue or data. Nothing in these Terms limits liability that cannot be limited by law, and nothing affects your statutory rights as a consumer.

12. Ending the agreement

Either party may end the agreement by giving written notice as described in our Refund & Cancellation Policy. We may end the agreement immediately if invoices remain unpaid or these Terms are seriously breached.

13. Changes to these Terms

We may update these Terms from time to time. The version in force when you agree to a project applies to that project.

14. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

15. Contact us

Meta Experts
82 Great Eastern St, London EC2A 3JF, United Kingdom
Email: info@metaexperts.co.uk
Phone: +44 20 3514 3270