Privacy Policy

Last updated: 11 November 2026

Meta Experts ("we", "us", "our") respects your privacy. This policy explains what personal data we collect when you use our website or services, why we collect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Meta Experts, 82 Great Eastern St, London EC2A 3JF, United Kingdom, is the data controller.

1. Information we collect

  • Information you give us: your name, email address, phone number, company name and the details of your project when you fill in a contact form, book a consultation, chat with us, message us on WhatsApp or email us.
  • Client and billing information: billing name, address and invoice details when you buy our services.
  • Payment information: card payments are processed by Stripe. We do not see or store your full card details.
  • Technical information: such as your IP address, browser type and the pages you visit, collected through our website, chat tool and hosting provider.

2. How we use your information

  • to reply to your enquiries and prepare quotes and proposals (legitimate interests, or steps before entering a contract);
  • to deliver our services, manage your project and send invoices (performance of a contract);
  • to process payments and prevent fraud (contract and legitimate interests);
  • to meet our legal, tax and accounting obligations (legal obligation);
  • to improve our website and services (legitimate interests);
  • to send you marketing emails, only where you have agreed or where the law allows. You can unsubscribe at any time (consent or legitimate interests).

3. Who we share it with

We never sell your personal data. We share it only with trusted providers who help us run our business, such as:

  • Stripe, for payment processing;
  • our website hosting and email providers;
  • Tawk.to, which provides the live chat on our website;
  • WhatsApp, if you choose to contact us that way;
  • our accountants, professional advisers, or authorities where the law requires it.

Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual clauses.

4. Cookies

Our website uses cookies and similar technologies needed for it to work, and cookies set by our live chat tool and by third-party services we use to load fonts and scripts. You can block or delete cookies in your browser settings, although some parts of the site may not work properly as a result.

5. How long we keep your data

We keep enquiry data for up to 2 years after our last contact with you. We keep client and billing records for 6 years, as required for UK tax and accounting purposes. After that, we delete or anonymise the data securely.

6. How we protect your data

We use appropriate technical and organisational measures to protect your personal data, including secure (HTTPS) connections and access controls.

7. Your rights

You have the right to:

  • access the personal data we hold about you;
  • ask us to correct or delete it;
  • object to or restrict how we use it;
  • ask for a copy of it in a portable format;
  • withdraw your consent at any time where we rely on consent.

To use any of these rights, email info@metaexperts.co.uk. We will respond within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

9. Contact us

Meta Experts
82 Great Eastern St, London EC2A 3JF, United Kingdom
Email: info@metaexperts.co.uk
Phone: +44 20 3514 3270